Terms and Conditions
SECTION 1 – USE OF THE WEBSITE
We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site. We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and SnackPilot has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify SnackPilot of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. You may receive emails regarding your account or promotions for special offers, including third party offers.
SECTION 2 – REGISTRATION AND MEMBERSHIP
Monthly boxes for SnackPilot and other subscription boxes offered from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can cancel your membership anytime without charge from your Customers Portal or contacting our Customer Support. Please refer to the Help Center for further details.
SECTION 3 – BILLING AND PAYMENTS
SECTION 4 – YOUR SUBSCRIPTION CONTRACT
By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. To cancel your subscription at any time, you must contact support using the form on this website at least 48 hours prior to your next scheduled renewal date, or cancel your subscription online from the Customer Portal to avoid the charge. All subscriptions are renewed on the same date as you signup. Any changes in your subscription will be applicable on the next renewal date. If you cancel, you may use your subscription until the end of your then-current subscription term. SnackPilot may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Subscription reactivation will automatically generate an invoice for new order under your current plan for the current order period. SnackPilot reserves the right to change the plan and price of the services with or without advanced notice to subscribers. We also reserve the right to revoke your subscription at any time. Membership is void where prohibited by law.
SECTION 5 - SHIPPING
- Insurance: All boxes that ship with a trackable shipping option are automatically covered by insurance.
- Cases covered by insurance:
- In the case of theft, boxes that are stolen can be replaced in the event that evidence is provided from the shipping company showing that they acknowledge that the box has been misplaced or stolen.
- Damaged boxes due to natural disasters i.e. fires, floods, hurricanes, etc.
- Missing or damaged boxes due to mishandling by your local courier.
- Please note, boxes that are not received due to an incorrect shipping address, or that are intentionally declined by the subscriber are not eligible for replacement.
- Missing or Damaged Items
- Missing items - this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet.
- Damaged items - this case refers to when your box arrives safely and physically intact with all items listed in the booklet included but one or more of the items are damaged, or expired in the case of perishable items.
- All missing or damaged items must be reported within 7 days after you receive your box to qualify for either a replacement or refund based on product availability. If the missing product is available, a replacement will be shipped and a refund will not be considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution:
- Pictures of all sides of the box (applies to both missing and damaged item cases)
- Pictures of all items received in the box (applies to both missing and damaged item cases)
- Pictures of individual items, clearing showing the damage in question (applies to damaged item cases)
Damaged items will then be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged item.
- Returned Boxes Policy - Returned boxes will be reshipped with an additional re-shipping fee, unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect shipping address/incomplete shipping address are not eligible for refunds.
- This policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers.
SECTION 6 - ALLERGEN INFORMATION
SnackPilot does not provide allergen information for the European products in the SnackPilot subscription boxes. SnackPilot does provide allergen information in the booklet for the SnackPilot box for common allergens. However, while we do our best to provide accurate common allergies, the list is not comprehensive and SnackPilot cannot guarantee that every item is allergen-free in all of the subscription boxes.
SECTION 7 – PRODUCT INFORMATION; LIMITATION ON QUANTITIES
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
SECTION 8 – COPYRIGHT
The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under EU and other copyright laws, and is the property of SnackPilot and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to SnackPilot. Copyright 2021 SnackPilot. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.
SECTION 9 – USER GENERATED CONTENT
By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant SnackPilot a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of SnackPilot. You acknowledge and agree that you are solely responsible for all the user data that you make available through SnackPilot. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant SnackPilot the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or SnackPilot use of your uploaded data (or any portion thereof) on, through or by the means of SnackPilot will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
SECTION 10 – WARRANTY DISCLAIMER
Except as otherwise specifically provided, the site and the products offered on the site are provided on as “as is” and “as available” basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SnackPilot disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SnackPilot does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. SnackPilot does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
SECTION 11 – LIMITATION OF LIABILITY
Neither SnackPilot nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if SnackPilot has been advised of the possibility of such damages. In no event will SnackPilot liability to you exceed the amounts that you paid to SnackPilot in connection with your SnackPilot membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SnackPilot shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SnackPilot shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SnackPilot shall immediately issue a credit to your credit card account in the amount of the charge. SnackPilot has no liability for injury or damage caused by products within the box. Such liability is the sole responsibility of the product brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by SnackPilot without notice at any time, for any reason. SnackPilot reserves the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.
SECTION 12 – TAXES
Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable. SnackPilot is not responsible for import tax, custom tax, and other taxes charged by the local authority.
SECTION 13 – NOTICE
SnackPilot may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.
SECTION 14 – USE OF SITE
Use of the Site for any illegal or unauthorized purpose is strictly prohibited.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SnackPilot, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
SECTION 16 – DISCOUNT CODES
Except as may be explicitly permitted through this site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site. You can use a discount code only for your first box in the subscription.
SECTION 17 – PRIVACY
SECTION 18 – THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, SnackPilot may link to sites operated by third parties. However, SnackPilot has no control over these linked sites, all of which have separate privacy and data collection practices, independent of SnackPilot. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, SnackPilot seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).
SECTION 19 – TRADEMARKS
All trademarks, service marks, and trade names of SnackPilot on the Site are trademarks or registered trademarks of SnackPilot, or of their respective owners.
SECTION 20 – MISCELLANEOUS
These Terms constitute the entire agreement between you and SnackPilot with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. SnackPilot may assign its rights and duties under this Agreement to any party at any time without notice to you.
SECTION 21 – CONTACT INFORMATION
If you have any questions about this Agreement, please contact us using the information below.